When running a store on the Etsy platform, having your account blocked is a serious problem that may cause losses and troubles to the seller. Your account may be blocked due to violating the Etsy platform's regulations and policies, or due to security issues. Check the following reasons and see how to solve them!
1. Possible reasons for account closure
(1) Violation of Etsy platform regulations
Infringement: including infringement of intellectual property rights, plagiarism of other people's works, etc.
Fraudulent behavior: including fraudulent sales, false advertising, manipulated reviews, etc.
Policy violations: including violations of product regulations, transaction regulations, community guidelines, etc.
(2) Security issues
Account theft: The account is stolen or accessed without authorization.
Unusual activity: Accounts that show unusual activity may indicate security risks or fraud.
IP problem: The account IP changes frequently or the IP is associated, causing the account to be judged as a fake suspicious IP or robot, and to be judged as a suspected hacked or illegal account.
In fact, the most common problem is the IP and device problem. Most cross-border businesses did not isolate devices and IPs properly in the early stages, and even used some blacklisted IPs at random, resulting in subsequent account instability.
2. Effective methods and suggestions for solving account closure issues
(1) Find out the cause
Contact Etsy Customer Service: Contact Etsy Customer Service as soon as possible to find out the specific reason why your account was blocked and get more information.
Check account activity: Review the account's activity records to analyze whether there are any irregularities or unusual activities.
Check the account IP: Check whether the proxy IP is connected normally, whether the proxy is pure and exclusive, and whether there is frequent IP jumping.
(2) Appeal Restoration
Submit an appeal request: If you believe that your account was blocked in error or there are other reasonable explanations, you can submit an appeal request to explain the situation to Etsy and request that your account be restored.
Provide evidence: Provide relevant evidence to prove your innocence, such as order records, product certificates, transaction communication records, etc.
(3) Reconstruction of the environment
The environment where the account has been blocked is no longer safe and there are risks to the account security. You can no longer log in to the account. If you did not set up a high-quality and pure environment in the early stage, you should rebuild it at this moment.
There is no need to change the computer or line, which is very troublesome. You can use the fingerprint browser to build multiple independent fingerprint information and IP address environments at the same time. This is the function of the fingerprint browser. At the same time, please note that the IP corresponding to each account needs to use a static residential IP (predecessors have summarized their experience and this type is relatively stable). One environment, one IP, and one account are sufficient.
(4) Rectification and commitment
Commitment to rectification: Commit to Etsy to abide by the platform regulations and policies, ensure that similar problems will not occur in the future, and provide corresponding rectification plans.
Active cooperation: Actively cooperate with Etsy's official investigation and handling, try to provide relevant information and evidence, and speed up the process of resolving the problem.
(5) Rebuilding Trust
Operate with integrity: After your account is restored, operate your store with integrity, strictly abide by the rules and policies of the Etsy platform, and establish a good credibility and reputation.
Pay attention to customer feedback: Pay attention to customer feedback and evaluation, handle problems and complaints in a timely manner, and improve customer experience and loyalty.
Account suspension is a serious problem that Etsy sellers may encounter and needs to be handled and resolved in a timely manner. After finding out the cause, submitting an appeal request, promising to make corrections and actively cooperating, the account can be restored as soon as possible and the store can be re-operated. Rebuilding trust and operating with integrity are key steps after solving the problem, helping sellers get back on track and continue to develop their business.
This article comes from online submissions and does not represent the analysis of kookeey. If you have any questions, please contact us
