1. Collection time: The order status changes from "pending shipment" to "in transit" within 120 hours;
2. Stocking time: The order status must be changed from "pending shipment" to "pending collection" within 48 hours;
3. Collection time: The order status changes from "pending for collection" to "in transit" within 72 hours.
To ensure your business performance on the platform, please pay close attention to the above timeliness requirements and ensure that the order is processed on time at each stage. This will help improve fulfillment efficiency and increase customer satisfaction.
During the stocking stage, you need to pay attention to the following matters to ensure that the order goes smoothly:
(1) Avoid overselling/pre-selling and ensure that there is sufficient safety stock for products on sale.
(2) For products that are out of stock due to actual reasons of the merchant, you can apply for the pre-sale function to the AM (Account Manager).
(3) For merchants with a small order volume, it is recommended to generate a packing list immediately after receiving an order, print the packing list and note the product SKU name and storage location on it, and pick the goods according to the packing list.
(4) After picking is completed, please click "Arrange Shipment" in time to notify the system that the order is ready for shipment.
(5) For merchants with large order volumes, they can consider connecting to an ERP system to more effectively manage bulk order shipments.
Single order delivery status description:
1. Non-payment:
– TikTok platform will remind buyers to pay within 15 minutes and 16 hours.
– TikTok will automatically cancel any order that is not completed within 2 days.
2. Waiting for delivery:
– If "Cancellation requested" appears in the order, it means that the buyer has initiated a cancellation request and the seller must respond within 48 hours.
– For paid TikTok orders, sellers are required to print the picking list and delivery note within 48 hours, complete the package packing and affix the delivery note.
– Sellers must deliver the package to the collection warehouse within 72 hours, or choose the nearest distribution center for delivery.
3. Order export:
– Merchants can filter orders according to conditions and click the "Export" button. The red ones are newly generated reports, just click "Download".
– Orders within the past 90 days can be exported, and 15,000 order records can be exported at a time.
Bulk delivery
Log in to the TikTok store backend and proceed in [Shipping-Bulk Shipping].
Step 1:
– Prepare thermal printer and thermal paper, filter orders and tick the printed orders.
– Currently supports batch printing of 50 orders.
Step 2:
– Filter orders by criteria and click "Batch ship all filtered orders".
– Currently supports batch delivery of 500 orders.
Please follow the above steps to perform single piece shipment and batch shipment operations to ensure efficient order processing.
This article comes from online submissions and does not represent the analysis of kookeey. If you have any questions, please contact us
