Recently, we have also received a lot of feedback from users that the risk control of PayPal accounts has become strict. In fact, as early as 2014, PayPal had already implemented very strict risk control measures for PayPal in mainland China and Hong Kong. The main reason was operational problems. Because many PayPal accounts in mainland China and Hong Kong were reported by too many overseas buyers for fraud and non-delivery, the official PayPal headquarters was forced to conduct a risk control review of the accounts in this area.

So, in addition to the above situations, what other reasons may there be for Paypal being frozen? Let’s take stock below.

1. Reasons why Paypal accounts are frozen

1. Account usage time

If the PayPal account is newly opened, the credit score will be relatively low at this time, and it will take some time to improve. If a new account immediately makes large withdrawals, it will be rated as too risky.

2. Business operating hours

If your store has not been in operation for a long time and the account has not been collecting payments for a long time, it will take some time to build up your credit score before you can put it back into use. The same goes for new accounts.

3. Account refund rate and disputes

Pay attention to the buyer complaint rate and try to ensure that the complaint rate is less than 1% of the total sales. If the account is too controversial due to user complaints, there is a risk of being frozen or having funds frozen in the reserve. At this time, you should handle all payment disputes and keep the account healthy.

4. Abnormal sales patterns and products

Unusual sales patterns include: unexpected surges in sales, changes in business type, changes in average selling price or types of items sold. Riskier products include: event tickets, consumer electronics, travel packages and gift cards

5. Time limit for delivery of goods

Avoid taking too long to refund, as this may result in complaints from dissatisfied customers.

6. Multiple account operations were identified

If multiple stores correspond to different payment accounts, once one of the accounts has a problem, it will be associated with other accounts, so it is necessary to isolate them. At the same time, you should also pay attention to the login environment. A clean IP environment is the most important part of e-commerce. If you frequently change your IP or log in everywhere, it will also cause your account to be frozen.

2. How to avoid account freezing

1. Clean and stable login environment

In order to avoid the problem of multiple PayPals being associated with each other, we generally recommend that one store corresponds to one payment account and one stable and clean IP. This is an important part of e-commerce, and it is also to avoid the high risk caused by frequent changes of IP or logging in everywhere. For example, if you are doing business in the United States, then choose an IP in the United States, such as Kookeey's static residential proxy.

2. New accounts need to be maintained for a period of time

New accounts must be maintained for a period of time. It is forbidden to receive large amounts of money as soon as a new account is created, or to withdraw money immediately after receiving it. It is best to have funds arrive at a fixed time, such as one day a month, or twice a month, to reduce the frequency and save withdrawal fees.

3. Complete information

Many accounts will also be restricted due to the lack of uploaded vouchers, bills, purchase orders, etc., and regularly monitor the account for disputes and handle them in a timely manner.