This Refund Agreement is a valid contract between kookeey (including but not limited to the kookeey official website) and you regarding the refund matters of purchasing kookeey products and services. By stamping, clicking to confirm on the web page, or choosing to accept this Refund Agreement in other ways, including but not limited to actually purchasing and using kookeey services without clicking to confirm this Refund Agreement, you indicate that you have reached an agreement with kookeey and agree to accept all the terms and conditions of this Refund Agreement.

Please note the following terms:

1. According to the 'Consumer Protection Law of the People's Republic of China' and the 'Interim Measures for Seven-day Unconditional Return of Goods Purchased Online' and other relevant laws and regulations, you confirm and accept that the goods provided by kookeey are computer software services. Once you confirm the purchase of a paid package or customized service, no refund will be available once purchased.

2. You should fully understand the functions and application scenarios of kookeey before making a purchase and payment. To this end, the kookeey official website has provided detailed descriptions of all product functions and limitations. You can also contact online customer service for product-related information.

3. After you purchase kookeey products through offline or online payment or other methods confirmed by both parties, you will have the corresponding permissions to enjoy kookeey products and services. kookeey will provide product services for you according to your needs.

4. You have the obligation of reasonable review and attention and should choose the kookeey products that suit your needs. The services provided by kookeey include services charged by package, charged by product duration, and charged by customized needs. The specific services and charging methods are subject to the information officially released by kookeey. kookeey may modify and change charging standards and charging service methods according to actual needs.

5. You confirm and agree that the services provided by kookeey are limited to products sold on the kookeey platform, and kookeey has no obligation to assist in optimizing non-kookeey products purchased by customers themselves.

6. Refund operations on the kookeey platform only allow refunds to be returned to the original payment account, and relevant losses such as rates, handling fees, and recharge grants will be deducted.

7. If you have any questions or dissatisfaction with any order, please contact online customer service first.