Wise Account Banned? Your IP’s in Demand!

The cross-border payment tool Wise, thanks to its convenient transfer capabilities, has become the preferred choice for many international businesses, e-commerce sellers, and even students studying abroad. However, many have also encountered a frustrating problem: account closure . Have you ever received an email stating, “Account usage has been restricted due to an abnormality”? Don’t panic! Today, we’ll delve into the real reasons for account closures and provide a comprehensive guide to resolving them and tips for preventing future closures.

Behind the account ban: What caused the trouble?

First, we must understand that Wise, as a financial services platform, places great emphasis on compliance and risk control. Its system automatically detects certain “abnormal behaviors” and, once triggered, may freeze your account. Common triggers include:

• Frequent changes in IP addresses : Frequent changes in the IP address used to log in to the same account, especially across different countries, will be identified as a risk of account theft or sharing.
• Using a non-residential or public VPN : If the platform detects the use of a data center IP, public proxy, or airport VPN, it will directly trigger risk control. In this case, it is recommended to use a dedicated static residential IP service, such as the global residential proxy provided by kookeey, to avoid such false positives.
• Inconsistent or ambiguous identity information : For example, the address filled in during registration is inconsistent with the uploaded document, the passport is ambiguous, the name is fictitious, etc.
• Large transactions/frequent receipts : Accounts that make large amounts of payments within a short period of time or are associated with high-risk countries are also likely to be blocked.

You may not have violated the rules intentionally, but “network environment” and “usage behavior” are often one of the dimensions that the platform focuses on monitoring.

Rescue Operation: How to recover quickly?

If you have been hacked, don’t panic. The following “Account Unblocking Three Steps” can help you:

1. Check the email/notification instructions : The platform will send an email explaining the reason for the ban and the subsequent handling process. Reading it carefully is key.
2. Submit identity/address verification : including passport, ID card, address bill, bank statement, etc., uploaded in high-definition image.
3. Proactive email communication instructions : Explain the unusual behavior to customer service in English, for example: “I’m a legitimate user, and I use this account for international tuition payments.”

Many users have had their accounts restored after complying with verification documents and instructions. However, if you frequently change your IP address or use a flagged network environment during this process, you may be subject to secondary risk control. Choosing a stable proxy solution, such as the static data center IP provided by kookeey, can ensure network connectivity during the recovery process.

Long-term stability: How to avoid the next time?

Taking preventive measures is the only real long-term solution. The following experiences are the conclusions of many veteran cross-border players after they fell into the trap:

• ✅Use a real, stable residential IP : When logging into your account, try to use the same country and the same IP segment, and make sure it is a residential IP rather than a data center IP.
• ✅Keep your device and browser fingerprints consistent : Do not frequently switch between phones and computers or log in using browser privacy mode.
• ✅Use different accounts for different businesses : Do not use the same account for e-commerce, remittances, and receiving payments, as this may lead to abnormal behavior.
• ✅Avoid shared proxies or airport VPNs : If multiple people share the same VPN service, the platform can easily block their IP segments in batches.

kookeey provides three types of services: static residential proxy, dynamic residential proxy and static data center IP, covering 41 countries around the world, supporting city-level positioning, rotation control and quality filtering, and is suitable for a variety of cross-border business scenarios.

Additional Note: Am I using the data center IP?

If you are unsure about your network environment, you can use Python to test it simply:

import requests
ip = requests.get("https://api.ipify.org").text
print("current IP:", ip)
details = requests.get(f"https://ipinfo.io/{ip}/json").json()
print("IP type:", details.get("org", "unknown"))

By querying the IP organization field (org), you can determine whether the IP is a carrier IP (e.g., CHINANET) or a data center IP (e.g., AWS, DigitalOcean). If you frequently find yourself in these IDC segments, you should consider switching to a cleaner residential IP, such as the dedicated IP database provided by kookeey.

Conclusion: Don’t let the network environment ruin your account

Overall, Wise account bans are mostly due to the system’s automatic identification of abnormal behavior, and network stability plays a key role in this.
Maintaining compliant usage habits, a stable login environment, and clear account information are fundamental to ensuring account security and normal operation.
For users who frequently conduct cross-border business, using professional proxy IP services, such as the static or dynamic residential proxies provided by kookeey, can effectively reduce the risk of accidental risk control and improve the overall user experience.
Account security is no small matter, and optimizing every technical detail is a fundamental awareness that every cross-border user should possess.
Building a secure and trustworthy network environment is not only a safeguard for current business, but also an investment in future development.